SMS Privacy Policy

Nicholls Property Management

Last updated: October 2026

Nicholls Property Management ("we," "us," or "our") is a residential property management business in Delta, British Columbia, operated by Gregory Steven Donne Nicholls doing business as Nicholls Property Management. This policy explains how we collect, use, share, and protect personal information in connection with our customer care text messaging program. It applies only to that texting program and the contact information used for it.

Who the program is for

We send text messages only to people we already do business with — our tenants, property owners, and service contractors — and only about their own tenancy, property, or work order. We do not send marketing, promotional, or advertising text messages, and we do not text anyone who has not given us their mobile number directly.

Information we collect

- Your name and mobile phone number, provided by you directly — for example on a signed lease or management agreement, in a maintenance or service request, or in direct conversation with our team.

- Information about your tenancy, property, or work order that is needed to communicate with you (such as your unit or property address, appointment times, and service details).

- The content of text messages you send to us in reply, and basic delivery records (for example, whether a message was delivered and when).

We never buy or rent phone numbers or contact lists.

How we use this information

We use your mobile number and related information only to send and receive one-to-one service text messages about your existing tenancy, property, or work order, including:

- Confirming and reminding you of appointments (inspections, showings, and maintenance visits);

- Scheduling and updating maintenance work; and

- Sending tenancy-related notifications (for example, strata-mandated building notices and access arrangements).

We also keep message records as part of our normal business records for the properties and tenancies we manage.

How we share information

We do not sell your personal information. We share your mobile number and message content only as needed to operate this program and manage your tenancy, property, or work order:

- With the messaging and telephone service providers that deliver the messages (for example, our texting platform and mobile carriers);

- With the property owner, tenant, or contractor involved in the specific appointment, service, or tenancy the message is about, and only to the extent needed to carry out that service; and

- When required by law, regulation, or a lawful request from a court, regulator, or other authority.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for this texting program are never shared, sold, or rented to third parties for their own marketing.

Message frequency and cost

Message frequency varies; you will typically receive a few messages per month, tied to appointments, service work, and notices affecting your tenancy, property, or work order. We do not charge for these messages. Message and data rates may apply under your own mobile plan, depending on your carrier and plan.

How long we keep information

We keep contact information and message records for as long as your tenancy, management agreement, or business relationship with us is active, and afterwards only for as long as reasonably needed for our business, accounting, and legal record-keeping obligations. When information is no longer needed for those purposes, it is deleted or securely disposed of.

Opting out and getting help

You can opt out of our text messages at any time by replying STOP (you may also use STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT). Once you opt out, we will not text that number again for this program unless you ask us to resume. Reply HELP for help, or contact us using the details below.

Opting out of text messages does not end your tenancy or management agreement, and it does not stop other communications from us (such as email, phone calls, or legally required notices) about your tenancy or property.

Your choices and questions

You may ask us what contact information we hold for this program, ask us to correct it, or ask questions about this policy, by contacting us:

Nicholls Property Management

1333 56 Street, Delta, BC V4L 2A6

Phone: 604-749-4676

Email: greg@nichollspropertymanagement.com

Website: https://nichollspropertymanagement.com

Changes to this policy

If we change this policy, we will post the updated version at this page and update the "Last updated" date above.